Shipping policy

Thank you for shopping with Simply Axden! Below you’ll find everything you need to know about how we handle shipping and delivery.

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Processing Time

All orders are processed within 3–5 business days. Orders are not shipped or delivered on weekends or holidays. During high-volume periods, processing may take slightly longer—but we’ll always keep you updated.

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Shipping Rates & Delivery Times

Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times (after processing):

• Domestic (U.S.): 3–7 business days

Please note: We are not responsible for delays caused by carriers or customs.

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Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for the tracking information to update.

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Shipping Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for orders delivered to incorrectly entered addresses.

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Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us at [your email/contact page] within 48 hours of delivery. We’ll do our best to assist you. While we cannot guarantee replacements or refunds, each situation will be reviewed individually.

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Local Delivery or Pickup

We offer free local pickup in the [Tillamook Oregon] area. You’ll receive an email with pickup or delivery details once your order is ready.

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Questions?

We're happy to help! Reach out any time at [email/contact form].